Receptionist – Catholic Charities of North Louisiana
Receptionist Reports to Executive Director Work hours: 8:30 a.m. – 5 p.m. Monday through Friday Location: In person Position Summary The Receptionist is Catholic Charities’ Minister of First Impressions. Catholic Charities serves vulnerable members of our community, and this person must respond with warmth and empathy. The receptionist’s primary job is to ensure everyone who calls or walks through our door knows they are welcome, and we will do what we can to help them. The position will also provide administrative support to the program staff, particularly Financial Services and Immigration.
Primary Responsibilities
• Greet all clients and visitors in a friendly, engaging manner and direct them appropriately
• Answer telephone inquiries, directing people to the correct staff or referring them to community resources
• Monitor voicemails and general inquiry emails daily
• Screen clients for services needed and provide intake applications
• Explain basic program intake processes and procedures
• Assist with scheduling appointments
• Ensure intake forms are complete, and payments are made when appropriate
• Scan intake documents for clients and set up paper and electronic folders for all programs
• Accept and distribute mail
• Record all checks and money orders into appropriate spreadsheet
• Accept in-kind donations and complete in-kind donation forms
• Maintain office security by monitoring cameras and following entry protocols
• Understand and maintain client privacy in handling documents
• Maintain stock of general office supplies
• Ensure lobby area is neat and comfortable
• Other duties as assigned
Requirements
• High school diploma or equivalent
• Able to juggle multiple tasks and priorities
• Excellent customer service skills
• Familiar with Microsoft Office products; database experience preferred
• Conversational Spanish needed; fluency a plus
• Able to work with diverse staff, volunteers and clients
Benefits
• Paid vacation as well as 13 annual holidays
• Paid sick time
• Life- and short-term disability insurance covered
• Health, vision and dental insurance
• Retirement plan